Refund and Returns Policy
Standard Return Policy: Due to health, hygiene, and personal care safety standards for cosmetic and skincare items, we do not accept general returns, exchanges, or remorse/change-of-mind refunds once an order has been dispatched.
Exceptions for Defective, Damaged, or Incorrect Items
We take strict care to ensure all inventory is 100% authentic and safely packaged. We provide a free replacement or a full refund for items that arrive damaged, defective, expired, or incorrect.
- Return Window for Claims: Customers must report eligible issues within 14 calendar days of receiving delivery.
- Restocking Fee: 0 GHS / No cost (We do not charge any restocking fees).
- Return Shipping Costs: If our support team requires an item to be returned for inspection or replacement, RainMike General Beauty covers 100% of the return shipping fee. There is no cost to the customer for store errors or damaged goods.
- Refund Processing Time: Approved refunds are credited to the original payment method within 3 business days.
How to Report an Issue
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Contact Customer Support within 14 Days:
- Email: rainmikegeneralbeauty@gmail.com
- Phone / WhatsApp: +233 539 767 945 / +233 242 680 409
- Address: Holy Heights Complex, Next to Shell Filling Station, Kisseman, Greater Accra, Ghana
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Submit Verification Details: Include your order number, full name, and clear photos or video showing:
- Outer packaging with shipping label visible.
- The damaged, defective, or incorrect product.
- Batch number and expiration date (if reporting an expired item).
- Resolution: Once verified, we will dispatch a replacement at no additional charge or issue a full refund.
Non-Eligible Claims
- Claims submitted after the 14-day delivery window.
- Products showing evidence of use, unsealed hygienic packaging, or tampering.
- Subjective dissatisfaction, personal skin sensitivity, or incorrect shade/product selection by the buyer.